Grievance Redressal

We are committed to addressing your concerns promptly and professionally. Your feedback helps us improve our services.

Our Grievance Policy

At Datavalley, we are committed to providing excellent service and addressing any concerns or grievances that our students, customers, or stakeholders may have. We have established a comprehensive grievance redressal mechanism to ensure timely and effective resolution.

Our grievance redressal policy is designed to:

  • Provide a fair and transparent process for addressing complaints
  • Ensure timely resolution of grievances
  • Maintain confidentiality and protect the interests of all parties
  • Continuously improve our services based on feedback

Types of Grievances We Address

Academic Issues

Course content, teaching quality, assessment methods

Technical Problems

Platform issues, access problems, system errors

Customer Service

Response time, support quality, communication

Billing & Payments

Payment issues, refund requests, billing errors

Resolution Process

1

Submit Grievance

Fill out the grievance form with detailed information about your concern.

2

Acknowledgment

You will receive an acknowledgment within 24 hours with a reference number.

3

Investigation

Our team will investigate the matter and gather necessary information.

4

Resolution

You will receive a detailed response with the resolution within 48 hours.

Contact Information

Phone

+91 92569 89789

Email

grievance@datavalley.ai

Response Time

Within 48 hours

Submit Grievance