Cancellation & Refund Policy

As with any online purchase experience, there are terms and conditions that govern our Refund Policy. When you buy a training course from us, you agree to our Privacy Policy, Terms of Use and Refund Policy.

The Company may, at its sole discretion, offer refunds or cancellations for Services purchased through the Site.
Refund and cancellation policies are outlined on the Site or will be provided to you upon request.
The Company reserves the right to modify its refund and cancellation policies at any time.

For Self Placed Learning:

To qualify for a refund, you must:

submit your refund request within 7 days of purchasing a course
have consumed less than 25% of the video-learning content
and not requested any exam voucher or kit.

Any refund request failing to meet any of the requirements will not be accepted and no refund will be provided.

For Instructor Led Training:

To qualify for a refund, you must:

submit your refund request within 7 days of purchasing your course
have consumed less than 25% of the video-learning content
have not attended more than one (1) live online class
and not requested any exam voucher or kit

Any refund request failing to meet all of these requirements will not be accepted and no refund will be provided.

Cancellation & Refunds: For CSM, CSPO, PSM, PSPO programs

We reserve the right to reschedule/cancel a class/session due to any unavoidable circumstances, or change the location of a class [if applicable]. To qualify for a refund, you must:

not have attended any classes
submit your refund request within 7 days of purchasing a course
The Company reserves the right to refuse a refund if the refund request is made after the 3-day refund period, if the Company believes that the refund request is fraudulent or if the Company believes that you have violated the Company’s terms and conditions.
The cancellation will take effect at the end of the current billing cycle.
The Company reserves the right to cancel your subscription if you violate the Company’s terms and conditions.
If the Company cancels your subscription, you will receive a prorated refund for the unused portion of your subscription.

Refunds: Duplicate payment

Refunds of any duplicate payments will be processed via the same source (original method of payment) within 10 working days after you have submitted your request

Cancellation & Refund Policy